Welcome to Your Educational Journey
Guidance for academic success and regulatory compliance
Courses: Dental, Nursing, Automotive Theory, Ageing, Community Services
Address: Level 4, 355 Spencer Street, Melbourne VIC 3003
Office Hours: Mon-Fri 9:00 AM to 4:30 PM
Campus open during all scheduled class times
Phone: 1300 244 002
Course: Automotive Practical Classes
Address: 234-244 Macaulay Road, North Melbourne VIC 3051
Office Hours: Mon-Sun 8:00 AM to 5:00 PM
Campus open during all scheduled class times
Phone: (03) 7001 7183
Website: http://www.menzies.vic.edu.au
Admissions: admission@menzies.vic.edu.au
(Offer letters, COE, new course enrollments)
Academic: academics@menzies.vic.edu.au
(Attendance, Course Progress, Redos, Leave applications, Certificates)
General Info: info@menzies.vic.edu.au
(Complaints, Feedback, Appeals, Fees/Finance matters)
Study Melbourne Student Centre, Healing Minds Psychology, Reading and Writing Hotline, Legal Aid Victoria, Disability Rights Victoria, Lifeline, Fair Work Australia
International Student Engagement: https://www.isengagement.org/
First Contact: Your Trainer/Educator
Advanced Queries: Your Course Coordinator
Tax Information: www.ato.gov.au
Work Rights: www.fairwork.gov.au
Visa Conditions: https://www.homeaffairs.gov.au/trav/stud/more/work-conditions-for-student-visa-holders
Emergency Hotline: 000
Life threatening situations
Non-urgent: Melbourne West Police Station: 03 8690 4444
Crisis Support: Lifeline: 131 114
Non-urgent medical:
QV Medical Centre
Level 3, 292 Swanston Street, VIC 3000
(Please verify current details for 2025)
Step 1: Payment reminder emails before due date
Step 2: $200 penalty per week overdue
Step 3: Intention to cancel enrolment (20 working days appeal period)
| Service | Fee | Service | Fee |
|---|---|---|---|
| Enrollment Fee | $250 | LLN Repeat Test | $40 |
| Re-issue COE | $50 | Replacement Overalls (Auto) | $75 |
| Re-issue Certificate | $50 | Replacement Uniform (Nursing) | $60 |
| Late Payment Penalty (per week) | $200 | RPL (per Unit) | $1500 |
| Student ID Replacement | $10 | Credit Transfer | NIL |
Short Leave: Less than 2 weeks (Leave of Absence)
Extended Leave: More than 2 weeks (Suspension Request)
Email: academics@menzies.vic.edu.au
Form Code: MFS13
Email: academics@menzies.vic.edu.au
Important: Student visa may be impacted
Note: Outstanding fees will prevent approval
For enrollment letters, visa extension letters, interim academic transcripts, etc.
Email: academics@menzies.vic.edu.au
Informal: Talk with your trainer and staff
Formal: Complete complaint form at office
Email: info@menzies.vic.edu.au
Form Code: MFS04 (Complaint Form)
Location: Main Office or website
Form Code: MFS04 (Appeal Form)
Timeline: 20 working days
Review: Independent assessment
1. Attendance: Minimum 80%
Sign in/out required - no signature = no attendance
2. Course Progress: Pass minimum 50% of units per term
3. Fee Payment: Maintain current payments
First Warning: Meeting with student services
Final Notice: Intention to cancel
Result: Enrollment cancellation + reporting to authorities
The above are bare-minimum requirements to maintain your enrolment. However, if you are only passing 50% of your course, then you will require additional fees, enrolment extension to complete your course.
Re-arrangement fees apply for missed Special Classes
Redo and Reassessment fees - see https://menzies.vic.edu.au/students/fees/
View Unit Results through Canvas LMS
Real-time progress monitoring available
Recommendation: Complete assessments 3 days before due date
Reason: Prevents technical issues (internet, login problems)
Support: Trainers available during support classes
Requirement: Compelling and compassionate circumstances
Timeline: Before due date or max 3 days before
Form: Extension Request Form (available on website)
Step 1: Intervention Meeting - strategy session for support
Step 2: Notice of Intention to Cancel - after 2 consecutive poor periods
Step 3: Enrollment cancellation after 20 working days (unless appeal)
Contact: Front office (1300 244 002)
Email: info@menzies.vic.edu.au
Advice: Read warning letters carefully
Presenting another person's work as your own, failing to acknowledge sources
1st Warning: Formal record of breach
Final Warning: May result in suspension/cancellation
Immediate Action: Serious breaches = immediate suspension/cancellation
Always cite your sources
Use quotation marks for direct quotes
Complete your own original work
Ask trainers if unsure
| Improper Behavior | Serious Misconduct |
|---|---|
| Consuming alcohol on premises | Carrying weapons or dangerous articles |
| Persistent disruptive behavior | Physical assault or threatening behavior |
| Verbally abusive behavior | Criminal behavior (reported to authorities) |
| Smoking or illegal substances | Theft from staff or students |
| Misuse of Institute property | Arson or malicious damage |
| Discriminatory behavior | Harassment (verbal, sexual, or otherwise) |
For package enrollment courses:
Canvas training provided during orientation
Ongoing technical support available
Digital literacy assessment included
Creating an environment safe for all students where there is no assault, challenge or denial of cultural identity and experience
Modifications to learning environment, training delivery, or assessment methods to ensure equal access
Contact: Student Services
Process: Confidential assessment
Documentation: May be required
Review: Regular adjustment reviews
Student Surveys: Every 6 months
Feedback Collection: Ongoing
Performance Reviews: Regular
External Audits: Regulatory compliance
1. Training and Assessment
2. Student Support Services
3. Governance and Administration
4. Training Product Development
Your feedback drives our improvements. We value your input and act on suggestions to enhance the student experience.
Course-Specific Requirements:
Healthcare Courses:
Jake: Work Placement Coordinator
Neha: Work Placement Support Officer
Courses: Nursing, Community Support, Ageing Support
Services: Placement sourcing, preparation, monitoring
Attendance: Attend all scheduled classes
Progress: Complete all required learning and assessments
Payments: Keep up to date with your payment plan
Emergency: 000
Institute: 1300 244 002
Lifeline: 131 114
Time for your questions!
Our team is here to help clarify any aspect of your student journey
Your Educational Journey Starts Here!
We're committed to your success and excited to support you every step of the way.