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1. Menzies Institute of Technology’s Policies & Procedures

REFUND POLICY

Refunds due to non delivery of course by the Institute

Where the Institute cancels a course, a full refund including enrolment fee will be offered. The Institute will make every effort to reschedule the course and offer an alternative place to the student. The student is not obliged to accept alternative offers and may seek a full refund instead.

Refunds based upon student application

Outline of Refunds (DOMESTIC STUDENTS)

Application for refund prior to the course commencement date as stated on the LOO

Full refund of total fees paid by student minus Application Fee ($150).

Application for refund within 2 weeks of the course commencement date as stated on the LOO

Full refund of total fees paid by student minus Application Fee ($150).

Application for refund after 2 weeks of the course commencement date as stated on the LOO

No refund

• For joint (package) course offers, the agreed start date is the commencement date of the first course as stated on the Letter of Offer.

Refunds based on VET FEE HELP students
This applies to all students who are entitled to VET FEE-HELP assistance, even if they choose not to access it.

To be entitled to VET FEE-HELP assistance a person must be an Australian citizen or the holder of a permanent humanitarian visa who will be resident in Australia for the duration of their VET units of study.

The Institute will repay to a student who is, or would be, entitled to VET FEE-HELP assistance any VET tuition fees that he or she may have paid for a VET Unit of study if the student withdraws from that unit on or before the relevant census date.

This does not apply where VET tuition assurance arrangements have been activated and the student has elected the VET course assurance option for that unit.

Where a student withdraws from a VET unit of study after the relevant census date, any refund of VET tuition fees is at the discretion of the Institute.

USE OF PERSONAL INFORMATION
Information about students will be treated as confidential, but may be made available to Commonwealth and State agencies, as required by regulations/law.

CHANGE OF ADDRESS
It is the obligation of any student enrolled into a course of study at Menzies Institute of Technology to notify the Institute of his / her change of address while enrolled in the course

PROCEDURE FOR DEFERMENT, SUSPENSION OR CANCELLATION FOR STUDENT ENROLMENT
Termination of student studies prior to completion course;

Student completed course early
– Student left provider – transferred to course at another provider – Student notifies actively (or inactively) cessation of studies
– Provider decision to cease student enrolment

  1. Deferring/Suspending Student Enrolment as listed below;
    – Compassionate or compelling circumstances
    – Student misbehaviour

STATEMENT OF ATTAINMENT
Students are entitled to a formal Statement of Attainment under the following situations provided that student has paid in full for the tuition related to the units of competency on the Statement of Attainment:

  • During course of study (additional charge applicable)
  • Withdrawal, cancellation or transfer prior to completing the qualification (no charge)


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I have read and understood the Refund Policy, Payment Policy, Use of Personal Information clause, Privacy disclosure notice, Transfer clause and Change of Address clause, Procedure for Deferment, Suspension or Cancellation for Student Enrolment clause contained in this agreement. I agree to the provided course information and payment details & schedule as per the Letter of Offer. I confirm that I have read and understood all of the Menzies Institute of Technology’s Policies and Procedures contained on the Institute’s website www.menzies.vic.edu.au. This Agreement and the availability of complaints and appeals processes, does not remove the right of the student to take action under Australia’s consumer protection law.

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