image


CHC52021

CRICOS Code: 114210J

This qualification reflects the role of community services workers involved in the delivery, management and coordination of person-centred services to individuals, groups, and communities.

At this level, workers have specialised skills in community services and work autonomously within their scope of practice under broad directions from senior management.

Workers support people to make change in their lives to improve personal and social wellbeing and may also have responsibility for the supervision of other workers and volunteers. They may also undertake case management and program coordination.

To achieve this qualification, the candidate must have completed at least 200 hours of work as detailed in the Assessment Requirements of units of competency.

The skills in this qualification must be applied in accordance with Commonwealth and State or Territory legislation, Australian standards and industry codes of practice.

Employment pathways:

Graduates may find employment as a:

  •  Community Care Manager/Coordinator of Volunteer Work
  • Family Services Coordinator
  • Support Facilitator (Community Services)
  • Community Housing Resources Worker
  • Community Recreation Coordinator
  • Housing Assistant/Manager
  • Assistant/Community Worker
  • Community Services Coordinator
  • Community Access Coordinator

 *It is not, however, intended to indicate that an individual will gain immediate employment on completion of this qualification.

Pathways from the qualification:

Learners who successfully complete this qualification may progress into further studies such as:

  • CHC62015 – Advanced Diploma of Community Sector Management.
  • Other similar or equivalent qualifications as above.

No licensing, legislative, regulatory or certification requirements apply to this qualification at the time of publication.

Nil
(this qualification does not have mandatory entry requirements at the time of publication on training.gov.au)

RTO’s admission requirements:

The CHC52021 – Diploma of Community Services allows direct entry into this qualification at the time of publication in training.gov.au. However, the RTO requires candidates to meet its admission requirements prior to enrolling into this qualification to ensure that they have the required skills and knowledge to successfully complete the qualification at this AQF level. This consists of:

 

 

Domestic Students

 

  • Minimum age of 18 years and above
  • Satisfactory completion of the equivalent of Australian Year 12 or higher
  •  Have physical attributes suitable for placement in the community service industry that encompasses manual handling of equipment and clients.

Additionally, the learner is required to: 

  • Complete the Pre-Training Review which aims to identify training needs through questions on previous education or training, relevance of the courses to learner and relevant experience.
  • Complete the Language, Literacy and Numeracy (LLN) test

If the learner has done the Pre-Training Review and LLN assessment previously at Menzies Institute of Technology for a previous qualification in the same stream enrolment, then it is not required.  

The learner must also provide prior to commencement of Work Placement allocation for the following: 

  • Provide proof of up to date immunisation.
  • Provide a satisfactory National Police Clearance / Australian Federal Police Clearance Certificate (AFP) / NCC.
  • Provide a Working with Children Check.

International Students

 

  • Minimum age of 18 years and above
  • Satisfactory completion of the equivalent of Australian Year 12 or higher
  • Have physical attributes suitable for placement in the community service industry that encompasses manual handling of equipment and clients.

English Language Requirements

  1.  
IELTS (General or Academic) overallPTE AcademicTOEFL Cambridge C1 Advanced TestOccupational English Test
(OET)
ELICOS (General English or equivalent)
6.0 each band50 each component12
(Listening),
13
(Reading),
21 (Writing),
18
(Speaking)
169 each componentB each componentUpper Intermediate level completion

Note: Results older than two years are not acceptable (for offshore applicants)
OR
2.Evidence that they have studied in English for at least five years in Australia, Canada, New Zealand, Republic of Ireland, South Africa, United Kingdom or United States
OR
3. Evidence that, within two years of their application date, they have successfully completed in Australia a foundation course or a senior secondary certificate of education or a Certificate III or higher level qualification, from the Australian Qualifications Framework.
OR
4.Applicants originating from students visa assessment levels 1 and 2 countries without the required IELTS or equivalent score must undertake the Language, Literacy and Numeracy (LLN) test. For further information on student visa assessment levels visit Department of Home Affairs’ website at www.homeaffairs.gov.au.

Additionally, the learner is required to: 
Onshore International Students

  • Complete the Pre-Training Review which aims to identify training needs through questions on previous education or training, relevance of the courses to learner and relevant experience

Offshore International Students 

  • Complete the Pre-Training Review which aims to identify training needs through questions on previous education or training, relevance of the courses to learner and relevant experience. This will be conducted either via video call (e.g. Skype) or phone call to the prospective learner.

If the learner has done the Pre-Training Review and LLN assessment previously at Menzies Institute of Technology for a previous qualification in the same stream enrolment then it is not required.  

The learner must also provide prior to commencement of Work Placement allocation for the following: 

  • Provide a satisfactory National Police Clearance / Australian Federal Police Clearance Certificate (AFP) / NCC.
  • Provide a Working with Children Check
Other Conditions
  • Complete the Language, Literacy and Numeracy (LLN) test prior to the commencement of the course
  • Students required to invest approximately 4 hours a week of self-directed learning to complete self-study and assessments during the training weeks and does not include term breaks and work placement.

Course Duration:

Full time: Over a period of 78 weeks

  • 61 weeks of delivery is inclusive of 5 weeks of Work Placement (200 hours) and 12 weeks of holiday breaks. The Work Placement is allocated as 40 hours per week.
  • Supervised Classroom Sessions of 20 hours per week on campus.
  • Work Placement hours totalling 200 hours (5 weeks at 40 hours per week)
  • Additional Training Support hours including any learning assistance provided to students after the classroom sessions or on additional request by learners outside of supervised classroom session hours either via face-to-face or phone, skype or email to support learners to undertake their individual self-learning activities and assessments outside of classroom hours.
  • Completion of Individual Learning and Reflection/Self-Paced learning hours are not monitored by the Trainers/Assessors and form part of “unsupervised hours”. Trainers will ask students questions related to their Individual Learning after each week’s class session to ensure and verify that students have gained the knowledge related to the quizzes.

Note: No classes on public holidays. If any class days fall on a public holiday then the session with be allocated to another day in that week so that the amount of training supervised hours are consistent regardless of public holiday.

Refer to the Delivery Structure and Delivery Hours table below for the breakdown of delivery hours.

Units of Competency:

Consistent with the qualification packaging rules, the units listed below are delivered for this qualification. The choices of elective units are based on conversations with employers and/or industry consultants regarding skills gaps or areas of increased pressure on service delivery.

Unit Code Unit Title Core (C)  Elective (E)
CHCDIV001 Work with diverse people C
CHCDIV002 Promote Aboriginal and/or Torres Strait Islander cultural safety C
HLTWHS003 Maintain work health and safety C
CHCDEV004 Confirm developmental status E
CHCADV002 Provide advocacy and representation services E E
CHCCCS033 Identify and report abuse E
CHCCCS004 Assess co-existing needs C
CHCLEG003 Manage legal and ethical compliance C
CHCPRP003 Reflect on and improve own professional practice C
CHCCCS007 Develop and implement service programs C
CHCMGT005 Facilitate workplace debriefing and support processes C
CHCCCS009 Facilitate responsible behaviour E
CHCCSL003 Facilitate the counselling relationship and process E
CHCCSM013 Facilitate and review case management C
CHCCCS019 Recognise and respond to crisis situations C
CHCDEV005 Analyse impacts of sociological factors on people in community work and services C
CHCDFV001 Recognise and respond appropriately to domestic and family violence C
CHCCSM014 Provide case management supervision E
CHCCSM016 Undertake advanced assessments E
CHCCSL001 Establish and confirm the counselling relationship E

No prerequisite and/or corequisite units in this qualification.

Credit Transfer (CT), recognition of prior learning (RPL), professional experience and accreditation from a professional body can reduce the duration of your study by acknowledging your earlier, relevant experience. Credit and exemptions will be assessed consistent with the principles of the Menzies Institute of Technology.  

Please refer to MITP15 RPL and Credit Transfer Policy and Procedure for further details. 

Demonstration of Competence through Recognition of Prior Learning (RPL) 

Your existing skills, knowledge and experience can help you get a recognised qualification, through an assessment process called Recognition of Prior Learning (RPL).  

The process could suit you if you have: 

  • paid or unpaid work experience 
  • prior formal training 
  • skills and knowledge gained on the job 
  • community work experience 
  • short course and work-based learning 
  • trade skills 
  • other life experience. 

 

Evidence you might need to supply 

Your RPL assessor will discuss with you the most appropriate evidence you can provide to support your application, this may include: 

  • work appraisals 
  • job descriptions 
  • photos or actual work samples 
  • relevant formal qualifications 
  • resume and references 
  • in-house training certificates 
  • eye witness testimonies 
  • observation at your workplace or a simulated workplace 
  • informal RPL interviews. 
Credit Transfers (CT)  

Credit Transfer is a process of recognising your previous formal studies that are equivalent to one or more units that form part of the qualification you are enrolling in. You will need to provide verified copies of Statements of Attainments or formal academic transcripts that list the units for which you are seeking Credit Transfer. We will confirm the equivalence and you will not need to repeat those units in your current study. 

  • Questions and Answers
  • Case Studies
  • Project
  • Practical Demonstration
  • Report
*Some assessment tasks need to be completed outside the classroom environment especially theory assessments.

Melbourne, Victoria.

Location Student Capacity
Level 4, 355 Spencer Street West Melbourne 3003 – Training sessions and Practical demonstration/Simulation practical sessions
400

This course will only be delivered and assessed in Victoria and not offered for interstate students.

Domestic Students

International Students

 $13,750

Offshore International: $13,750

Onshore International: $13,750

Please click here for more details on course fee

Monthly Intakes available, please check with Menzies for next available intake date

Information concerning students, including information submitted at enrolment, will be used by Menzies Institute of Technology, or other authorised organisations for the purposes of general participant administration, communication, research, statistical analysis, state and national reporting, program monitoring and evaluation. Information provided will be held securely and disposed of securely.

Menzies Institute of Technology is committed to upholding the Australian Privacy Principles:

  • We will only collect information that is necessary to providing you the service we offer.
  • We will collect information in a fair and lawful way.
  • You will be told of why we are collecting it and who will have access to it
  • We will take reasonable steps to ensure that the information we keep regarding you is accurate.
  • We will take reasonable steps to ensure that your personal information is protected from misuse, loss or unauthorised access or disclosure.
  • You can make a request in writing to access any information we hold about you and we shall provide access, unless access will impact unreasonably on someone else’s privacy.
  • If there are mistakes in the information, we hold about you, we will correct them.
  • We will not request sensitive information about you. Sensitive information includes information about your health, political beliefs, religious beliefs and sexual preference.
  • Our courses require a Medicare or passport number for eligibility purposes. In this case you will be asked to provide this information prior to course commencement.
  • Where an employer has paid the course fee on behalf of the participant and all parties have signed the training plan, then we will report the participant progress to the employer on a regular basis.

Information collected about an individual learner or intended applicant in Written Agreement and Acceptance of Offer and during the student enrolment, can be provided by Menzies Institute of Technology, the Commonwealth including the TPS or state or territory agencies, in certain circumstances, to the Australian Government and designated authorities; in accordance with the Privacy Act 1988. In other instances, information collected on this form or during your enrolment can be disclosed without your consent where authorised or required by law.

Under the Data Provision Requirements 2012, Menzies Institute of Technology is required to collect personal information about any individual learner or intended applicant and to disclose that personal information to the National Centre for Vocational Education Research Ltd (NCVER).

Learner’s personal information (including the personal information contained in Written Agreement and Acceptance of Offer and during the course of their study), may be used or disclosed by Menzies Institute of Technology for statistical, administrative, regulatory and research purposes. Menzies Institute of Technology may disclose your personal information for these purposes to:

  • Commonwealth and State or Territory government departments and authorised agencies; and
  • NCVER.

Personal information that has been disclosed to NCVER may be used or disclosed by NCVER for the following purposes:

  • Populating authenticated VET transcripts.
  • Facilitating statistics and research relating to education, including surveys and data linkage;
  • Pre-populating RTO student enrolment forms;
  • Understanding how the VET market operates, for policy, workforce planning and consumer information; and
  • Administering VET, including program administration, regulation, monitoring and evaluation.

For the full Privacy Policy, please refer here 

– Prospective learner previews information about course and the Institute. Information sources include but not limited to online, print, seminar/exhibition & marketing event.

– Prospective learner makes an enquiry to the Institute. Prospective learners may make the inquiry using online methods (website, Facebook, email), by phone or walk-in to the Institute.

– Discuss with Marketing and Admissions Staff about the training product.

Provide all information and documentation as required. The prospective learner is required to complete Pre-Training Review Form. Sit for the pre training interview to determine the suitability to the training product. Offshore students will participate to the interview via (video conferencing or teleconferencing)  

Prospective leaner completes the Student Application Form and sign Privacy Notice and Student Declaration – which is the formal application endorsement.

Click on Apply Now.

Once the applicant is accepted, the Letter Of Offer will be issued.

Sign and accept the Letter of Offer (LOO) which is the final stage for the applicant to understand and agree to all terms and conditions of the LOO. Then make payment as outlined in the LOO and arrange the initial payment required to confirm enrollment.

Receive Confirmation of Enrolment (COE) by the student and also provide information regarding orientation day.
*For Offshore International student only-
 Apply for Student Visa – Apply for Student Visa with the COE. For more information please visit https://www.homeaffairs.gov.au
 Book Flights and Arrange Accommodation -Book your flights to Melbourne and arrange accommodation for the duration of your study. If airport pickup is required, confirm arrangements with the Institute.
 Departure & Arrival -Ensure you have packed all necessary belongings. Ensure your airport pickup and accommodation arrangements are finalised. Bring copies of your enrolment, and accommodation arrangements.

The applicant will be sent an email to complete the mandatory Language, Literacy and Numeracy (LLN) test. (This step can be completed before or after the Orientation but must be done before the commencement of training)

Attend Orientation Session Compulsory session to receive all course and student orientation information, student registration, uniform sizing and student ID cards issuance.

Student to commence the training relevant to the selected course.

Scroll to Top